Refund policy

We apply a 30-day return policy, which means you have 30 days after receiving your item to request a return. We only accept returns for defective or damaged items upon receipt. Exception for the European Union: Customers located in the European Union have 30 days after receiving their order to request a return, without needing to provide justification. Return shipping fees are the responsibility of the customer, unless the item is defective, damaged, or non-conforming. Please contact us within 30 days of receipt with your proof of purchase and photos of the defect. If the return is approved, we will provide a return label. Except for customers benefiting from the right of withdrawal applicable in the European Union, non-defective items are not eligible for returns. There are no exchanges.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at the following address : steyve@sinibeq.com.

You can always contact us for any return questions at steyve@sinibeq.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the problem and remedy it.

Refunds
We will notify you as soon as we have received and inspected your return, and let you know if the refund has been approved or not. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. Please note that processing and displaying the refund by your bank or credit card company may take some time.
If more than 15 business days have passed since your return was approved, please contact us at steyve@sinibeq.com.